Customer Service Representative

Company: Rose International
Location: Troy
Posted on: January 15, 2022

Job Description:

Position Title: Customer Service - Financial Services Analyst
Position Number: 391792
Location: Troy, NY 12180
Position Type: Temporary
Required Skill Set: Research, Verbal Communication, Written Communication
Position Description: **Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.** Title: Customer Service - Financial Services Analyst Position #22019 Duration: 01/18/2022 to 07/09/2022 Location: Troy, New York 12180 Are you looking for a great CAREER and not just another job? Then you have come to the right place! Our client is a global Insurance and Financial Services Company. They have been recognized as "Fortune 100's Best Places to Work" and "Best Organizations for Diversity in 2020"! We are here to help you! At Rose International, we are focused on your success which is one of the many reasons we have been voted as Glassdoor's Best Companies To Work For in 2019 and 2020! Update about role: To become a full time employee with our company an Associates degree is accepted however a Bachelors degree is preferred. We do require mandatory overtime typically each quarter and the day after a holiday. We are working a Hybrid model - 1 week in the office, 1 week home however contingent workers will be added to the hybrid rotation after in-person training and when we deem appropriate. Must be able to work overtime outside of regular office hours as needed and Nationwide holidays that the New York Stock Exchange is open. Shift includes working Saturday from 9:00 AM - 6:00 PM which means you will have Sunday off and another day during the standard work week. This position is responsible for providing exposure to both Sales and Service for New York Deferred Compensation Plan. Successful candidates should possess: --- MUST have an Associate's degree or Bachelor's degree. --- Strong problem-solving skills --- Time Management skills --- Basic typing and computer skills --- Background in customer service, preferred --- Strong interpersonal and written communications --- The ability to work within a team and independently. --- High attention to detail. Job Description: This position is responsible for providing exposure to both Sales and Service for the New York State Deferred Compensation Plan. 1. Receives and responds to incoming customer/agent/employer inquiries. 2. Communicates with customers, field staff, service centers, internal/external sales support and other industry companies through oral and written communication. 3. Assists customers with financial transactions. 4. Maintains current knowledge of contract and product provisions and administration of the Plan, and the processing systems related. 5. Resolves routine errors requiring corrective processing. 6. Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing, and refers the situation to a Supervisor. 7. Processes monetary transactions according to policy provisions with assigned limits. 8. Reviews, researches, and interprets records and reports to accurately make decisions. 9. Decision making skill necessary for customer contacts. 10. Ability to identify and evaluate problems and analyze customer inquiries and determines appropriate action. 11. Performs other duties as requested. Normal office environment with minimal physical requirements. Must be able to work overtime outside of regular office hours as needed. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Job Requirements:
Job Description:This position is responsible for providing exposure to both Sales and Service for the New York State Deferred Compensation Plan.1. Receives and responds to incoming customer/agent/employer inquiries.2. Communicates with customers, field staff, service centers, internal/external sales support and other industry companies through oral and written communication.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.


If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department at - Benefits: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - For information and details on employment benefits offered, visit -. -If you have any questions/concerns, please contact our HR Department via our secured -.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

















Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

Keywords: Rose International, Troy , Customer Service Representative, Sales , Troy, New York