Production Support Analyst

Company: Fusco Personnel Inc.
Location: Troy
Posted on: March 2, 2025

Job Description:

Production Support Analyst

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Fusco Personnel has been retained to recruit for a Production Support Analyst for an innovative medical software company located in the Capital Region. In this role you will handle customer support calls and emails, troubleshoot and resolve issues, and when necessary, escalate to developers.



Duties & Responsibilities

Answer customer support calls, emails and address them within required time frames
Document and track reported issues within ticketing systems
Troubleshoot level 2 issues, escalate to developers and external vendors when necessary
Provide verbal and written instruction to end users



Minimum Qualifications

Intermediate MySQL skills
1-3 years of applicable IT support experience, or technical degree in IT or related field
Ability to work 11:30AM - 8:00PM



Salary

$45-55k



Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.



Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level - consider contacting our experts.



Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Keywords: Fusco Personnel Inc., Troy , Production Support Analyst, Professions , Troy, New York