TroyNYRecruiter Since 2001
the smart solution for Troy jobs

Senior Online Learning Support Specialist

Company: Hudson Valley Community College
Location: Troy
Posted on: November 23, 2019

Job Description:

Senior Online Learning Support Specialist
NOTICE OF VACANT POSITION
Applications are being accepted for the following vacancy on the Non-Teaching Professional staff of Hudson Valley Community College, Troy, New York.
Senior Online Learning Support Specialist HV-NTP-2015
In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. Applicants must be legally authorized to work in the United States and appointment will be contingent upon completion of a background check. Please note: HVCC does not sponsor VISAs.

Minimum Requirements: Master's Degree in Educational Technology, Computer Information Technology or related discipline with three to four years of experience working in the field of Online Education Support or related field. Expertise in the Blackboard Learning Management System. Familiarity with Blackboard System Administration module panel. Experience providing technical Help Desk services in a busy and rapidly evolving environment. Familiarity with Blackboard Building Blocks and LTIs. Demonstrated strong organizational, conceptual and diagnostic troubleshooting and problem-solving skills. Demonstrated training or staff development experience. Demonstrated skills in multimedia and web applications. Ability to work independently and collaboratively as a member of a tightly integrated unit. Excellent customer service skills. Excellent written and interpersonal communication skills. Effective public speaking, presentation and listening skills.
Duties and Responsibilities, Technical Support:


  • Provides daily Blackboard LMS technical support to faculty and students via the Help Desk role, by phone, email and in person, to resolve end user technical issue, escalating as necessary.
  • Coordinates the Distance and Online Learning Help Desk, including tracking and compiling Help Desk data for unit assessments.
  • Reviews Blackboard LMS monthly release notes for continuous deployment updates, tests on staging instance for potential user issues, faculty and student workflow changes, and/or new functionality, before updates are applied to production. Documents and communicates findings, informs ITS and contacts Blackboard if problems are found.
  • Updates and maintains the Help Desk Organization for internal departmental use.
  • Collaborates with Instructional Designers on updates of technical components of online and web-enhanced training materials for faculty workshops and independent training.
  • Initiates and conducts level 1 and 2 diagnostic troubleshooting and tracking of Blackboard LMS system and integrated software tickets, using elevated SysAdmin access.
  • Liaison with ITS on LMS testing and maintenance, Open SUNY Helpdesk, and CLC staff for Bb updates impacting students.
  • Participates in relevant SUNY Workplace groups, online learning listservs such as Bb Community, and others.

    Duties and Responsibilities, User Support:

    • Maintains current knowledge of the college's policies and procedures for the LMS and its users.
    • Works in a collaborative team environment to deliver user support services via email, phone, web conferencing, and in-person to online students, faculty and staff, including on-demand training.
    • Creates and maintain tutorials and end-user documentation using appropriate application software and authoring systems (ex. WordPress, Camtasia, PowerPoint) to support online learning.
    • Develops and maintains Blackboard LMS Orientation online course for students, and work with other college departments to improve online access to student services.
    • Develops and maintains Blackboard LMS online course for using Organizations, for faculty/staff/administrators.
    • Participate in professional development activities such as workshops and conferences in order to keep current in Help Desk best practices and tools, instructional technologies, and help prepare papers and reports on Hudson Valley Community College distance learning initiatives.
    • Performs other related duties as assigned.


      The Salary Range is $58,000-$60,000

      Women, minorities, veterans and individuals with disabilities and veterans are encouraged to apply.
      Hudson Valley Community College is an Affirmative Action/Equal Opportunity/ Employer

      recblid wxsgep5isiz850sgeed6dulbdxwoc5

Keywords: Hudson Valley Community College, Troy , Senior Online Learning Support Specialist, Other , Troy, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Account Manager Sales Rep - bilingual preferred - Mandarin or Cantone
Description: Account Manager Sales Rep - bilingual preferred - Mandarin or Cantonese or Russian - Growing Healthcare Organization br br US-MA-Worcester br br Job ID: 5767Type: Full Time of Openings: 1Category: (more...)
Company: Fallon Community Health Plan
Location: Worcester
Posted on: 12/16/2019

Diet Clerk
Description: Job Description Beaumont Rehabilitation and Skilled Nursing Center at Worcester, a 164-bed location, takes an interdisciplinary approach to comprehensive restorative and medical care. Rehabilitation, (more...)
Company: SALMON Health and Retirement
Location: Worcester
Posted on: 12/16/2019

Temporary Mail Clerk
Description: 1st shift 13.50 7a-3p 2nd shift 14.18 3p-11p 3rd shift 14.85 1130p- 8p Free parking on site. Temporary Mail Clerk
Company: Global Channel Management, Inc.
Location: Worcester
Posted on: 12/16/2019


Wildlife & Rare Species Specialist
Description: BSC Group, an interdisciplinary environmental consulting company, is seeking a qualified, energetic, and motivated individual for our WORCESTER OR ANDOVER, MA OFFICES, OR THE NH AREA.Our ecological sciences (more...)
Company: BSC Group
Location: Worcester
Posted on: 12/16/2019

Pay off your debt faster with this!
Description: What if there was a company that paid you for every successful appointment you make What if you got paid BONUS pay for bringing in a certain amount of accounts My company is looking for
Company: Test1
Location: Worcester
Posted on: 12/16/2019

Senior Full-Stack Software Engineer
Description: Join Hired and find your dream job as a Senior Full-Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. (more...)
Company: Hired
Location: Worcester
Posted on: 12/16/2019

Purchase order
Description: Order Processor needs purchase Orders processing Order Processor requires: Knowledge of PeopleSoft
Company: Global Channel Management, Inc.
Location: Worcester
Posted on: 12/16/2019

Environmental Permitting Specialist
Description: ENVIRONMENTAL PERMITTING SPECIALIST NEW ENGLAND BSC is seeking a permitting specialist to support our project managers and technical teams with local, state, and federal permitting THROUGHOUT NEW ENGLAND.Responsibilities (more...)
Company: BSC Group
Location: Worcester
Posted on: 12/16/2019

Entry-Level Wetland Scientists
Description: BSC Group, an interdisciplinary engineering and environmental consulting company, is seekingqualified, energetic, motivated individuals for our WORCESTER OR ANDOVER, MA OFFICES, OR THE NH AREA.Our firm (more...)
Company: BSC Group
Location: Worcester
Posted on: 12/16/2019

NOW HIRING
Description: We are hiring Benefit Specialist as well as Recruiter/Trainers to fill our team of friendly representatives making a difference
Company: Living Healthy
Location: Worcester
Posted on: 12/16/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Troy RSS job feeds