TroyNYRecruiter Since 2001
the smart solution for Troy jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Utica
Posted on: September 12, 2019

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLWendyC on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Troy , Inbound Travel Consultant, Other , Utica, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Travel Med Surg, Telemetry
Description: Job Description: Speciality: Med Surg, Telemetry Start Date: 9/16/2019 Shift: Day Length: 6 weeks Health care professional needed for a Med Surg, Telemetry position in MA. Must have a minimum
Company: Titan Medical
Location: Springfield
Posted on: 09/22/2019

Sterile Processing Tech 32hr./Flex Evenings EOW/EOH
Description: POSITIONPURPOSE: Responsible to provide and facilitate sterile supplies and equipmentto all clinical departments. Selects and prepares
Company: Tenet
Location: Worcester
Posted on: 09/22/2019

Travel Med Surg, Telemetry
Description: Job Description Speciality: Med Surg, Telemetry Start Date: 9/16/2019 Shift: Day Length: 6 weeks Health care professional needed for a Med Surg, Telemetry position in MA. Must have a minimum
Company: Titan Medical
Location: Springfield
Posted on: 09/22/2019


Steward (NE) - Boston Marriott Long Wharf - (19115507)
Description: Here's To Your Journey with Marriott Hotels Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more (more...)
Company: Marriott International, Inc.
Location: Worcester
Posted on: 09/22/2019

CDL A Regional Truck Driver
Description: Job DescriptionDrive more Earn More Weekly We are now hiring Class A CDL Truck Drivers for our Northeast Regional.Earn up to 0.52 CPM weeklyRunning
Company: USA Truck
Location: Worcester
Posted on: 09/22/2019

Regional CDL A Truck Drivers w/ Tanker - Earn Up To $1,800/week!
Description: Regional CDL A Truck Drivers w/ Tanker - North East Runs Drivers average gross per week 1,500 - 1,800 we keep you moving all year-round Days on the road: Regional 7 to 10 days Home Time:
Company: Indian River Transport
Location: Worcester
Posted on: 09/22/2019

HOSP locums Boston area Job
Description: Cross Country Locums CCL-Previously Medical Doctor Associates is seeking Hospitalist and Nocturnist Physicians for an ongoing locum tenens LT assignment in Virginia. Internal Medicine physicians and (more...)
Company: Cross Country Locums
Location: Worcester
Posted on: 09/22/2019

CDL-A Flatbed Truck Driver
Description: CDL-A OTR FLATBED TRUCK DRIVER JOBSGet Flexible Home Time Earn More Like 1,200 Weekly Pay Roehl Transport is seeking experienced CDL-A OTR flatbed truck drivers to haul general commodities in our
Company: Roehl Transport
Location: Springfield
Posted on: 09/22/2019

Work From Home
Description: We are a 26 year old reputable national healthcare and dental benefits discount company
Company: Living Healthy
Location: Worcester
Posted on: 09/22/2019

Student Advisor - Worcester - (10 month, 24hrs/week)
Description: Outstanding Opportunity to work in the Great Dynamy Program with YOUinc This is a 24 hour Part-time, 10 month education based position beginning in September 2019 through June 2020. Do you want to make (more...)
Company: YOU, Inc.
Location: Worcester
Posted on: 09/22/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Troy RSS job feeds