TroyNYRecruiter Since 2001
the smart solution for Troy jobs

Work at Home Bilingual Customer Retention Expert (English/Spanish)

Company: Mommy Jobs Online
Location: Troy
Posted on: August 28, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking Bilingual Customer Retention Experts. Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Troy , Work at Home Bilingual Customer Retention Expert (English/Spanish), Other , Troy, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


24 miles from Worcester, MA Job
Description: Full or part-time position available in a beautiful New England community located
Company: The Curare Group
Location: Worcester
Posted on: 09/21/2019

Looking for a Career Change????
Description: We are a 26 year old reputable national healthcare and dental benefits discount company
Company: Living Healthy
Location: Worcester
Posted on: 09/21/2019

LTL Linehaul Owner Operator & Lease Purchase Truck Driver - Worcester
Description: Roadrunner Offers: Solos Earn Up to 210,000 Per Year Teams Earn Up to 350,000 Per Year 1,500 Referral Incentive Terminal to Terminal Moves Consistent Steady Freight No Touch Complete Home Time (more...)
Company: Roadrunner Transportation Systems
Location: Worcester
Posted on: 09/21/2019


Part-time Shopper
Description: Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a 800B retail market, and redefining how people shop for groceries. In a few short years we've launched (more...)
Company: Instacart
Location: Worcester
Posted on: 09/21/2019

Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney – Seasonal Remote
Description: Overview If you are a highly motivated individual with an active credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their taxes using (more...)
Company: Intuit
Location: Worcester
Posted on: 09/21/2019

Clinical Psychologist
Description: Position Summary If you re ready to take your practice to a bigger stage, consider becoming a Clinical Psychologist for the U.S. Air Force. Our Clinical Psychologists have the enormous responsibility (more...)
Company: U.S. Air Force
Location: Worcester
Posted on: 09/21/2019

Class A CDL Truck Driver - PTP (Worcester,MA)
Description: ONE OF OUR BEST SEATS IS RIGHT HERE.True, we don't manufacture the driver's seat, but it's still one of the very finest we have to offer.In the driver's seat of our PTP Fleet:-Take loads from distribution (more...)
Company: ASHLEY DISTRIBUTION SERVICES
Location: Worcester
Posted on: 09/21/2019

LTL Dedicated Regional Fleet Owner Operator & Lease Purchase - Worcester
Description: Roadrunner offers Dedicated runs centered around Midwest: Average rate 1.57/mile plus fuel surcharge 3,400 a week plus per week revenue potential Average Home Time - 3 times a week Hazmat load - .10 (more...)
Company: Roadrunner Transportation Systems
Location: Worcester
Posted on: 09/21/2019

Grocery Shopper
Description: Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a 800B retail market, and redefining how people shop for groceries. In a few short years we've launched (more...)
Company: Instacart
Location: Worcester
Posted on: 09/21/2019

Cabinetmaker
Description: Shop located in Ellington CT specializing in commercial cabinets and millwork looking
Company: Desco Professional Builders Inc
Location: Worcester
Posted on: 09/21/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Troy RSS job feeds