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Client Services Executive

Company: Comcast
Location: Troy
Posted on: August 10, 2019

Job Description:

Business Unit: Job Summary:
Responsible for utilizing solid program management skills and knowledge
to lead medium-to-smaller and/or less complex programs. Usually
determines own work priorities. Acts as a resource for colleagues with
less experience.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communitiesCore Responsibilities:
- Understands the scope of programs as defined by the business
requirements and budget process. Participates in key planning milestones
and acts as a guide for the core program team from initiation through
execution and completion.
- Works to identify and obtain participation from required
cross-functional core team members, including matrixed project managers,
with guidance from Strategic Business Initiative or senior staff.
- Creates program plans and maintains program record. Works with the
core team to identify and schedule all the work required to fulfill
program scope, including identification and management of critical path.
- Assists in the development and implementation of key goals,
objectives, and success criteria for the program. Ensures proper
documentation.
- Supports the budget and resource forecasting exercise.
- Identifies and analyzes risks and issues.
- Tracks and manages the program schedule and task details included in
the program plan. Analyzes the actual performance against the plan and
makes adjustments consistent with plan objectives. Works with Strategic
Business Initiative to assist in action item resolution and track
completion. Ensures program milestones are accomplished and ensures
overall timelines are met. Documents all major plan changes in scope,
approach, and date delivery.
- Communicates updates on major milestones and keeps all stakeholders
informed of progress and issues. Manages proposed changes to program
parameters and works with Enterprise Program Management and Program
Managers to ensure appropriate processes and communications are
followed.
- Monitors and ensures quality of program deliverables. Works with core
team and key field resources to develop and monitor deployment schedule,
strategies, and tools to support the implementation of programs in the
field through trials and controlled customer deployments.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.Job Specification:
- Bachelors Degree or Equivalent
- Business, Engineering
-
- Generally requires 5-7 years related experience



Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Troy , Client Services Executive, Other , Troy, New York

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