TroyNYRecruiter
the smart solution for Troy jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)..REMOTE

Company: Mommy Jobs Online
Location: Troy
Posted on: January 29, 2019

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMRITA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Troy , Work at Home Bilingual Customer Retention Expert (English / Spanish)..REMOTE, Other , Troy, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Transcriber - Law Enforcement/Criminal Audios (Remote Work From Home)
Description: Net Transcripts Inc. is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews,
Company: Net Transcripts
Location: Albany
Posted on: 02/20/2019

Representatives Needed - Telecommute
Description: Nation's Premier Health Discount Program Company is looking for leaders -Customer service skills
Company: Ameriplan
Location: Springfield
Posted on: 02/20/2019

92F Petroleum Supply Specialist
Description:
Company: Army National Guard
Location: Worcester
Posted on: 02/20/2019


Benefits Coordinator Needed
Description: We 039 ve got great work at home positions for people looking to supplement or replace their income. Our staff has complete flexibility over their schedules. We are expanding all over the US, and need (more...)
Company: Liberty For All
Location: Chicopee
Posted on: 02/20/2019

Now interviewing - Work from home
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: FAHT
Location: Albany
Posted on: 02/20/2019

Benefits Specialist
Description: Our nationwide company is expanding rapidly and we are currently interviewing people to fill PT and FT healthcare benefit enrollment positions. As a Benefit Consultant, you can help people save money (more...)
Company: TQS
Location: Chicopee
Posted on: 02/20/2019

Part Time Event Specialist inside BJ's Wholesale Club
Description: Part Time Event Specialist inside BJ rsquo s Wholesale Club Are you outgoing and enjoy talking to people If so, you rsquo d be a great fit for the fun world of product demonstrations Our part time Event (more...)
Company: Advantage Solutions
Location: Schenectady
Posted on: 02/20/2019

CDL A OTR Reefer Drivers
Description: Midwest Continental, Inc. is now hiring OTR Reefer Company Drivers. BENEFITS: Up to .45CPM 3,000 miles a week 2000 Loyalty Bonus 200 Orientation Pay Mileage pay on loaded and empty miles 99 no touch (more...)
Company: Midwest Continental, Inc
Location: Chicopee
Posted on: 02/20/2019

Teaching Position Available To Recent Grads - Earn Up To 58K!
Description: Job Description br br Applications for the upcoming deadline should be submitted no later than Friday, February 1st, 2019. br br Who We Are br br Teach For America TFA is a leadership (more...)
Company: Teach For America
Location: Springfield
Posted on: 02/20/2019

Now Interviewing!
Description: Start a new and exciting career today Become a Benefits Consultant with our 25 year old Company We have
Company: Proffesional Home Career
Location: Springfield
Posted on: 02/20/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Troy RSS job feeds