Senior Universal Banker- Brunswick Branch- Troy, NY
Company: Trustco Bank
Location: Troy
Posted on: March 13, 2023
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Job Description:
EEO Statement: We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. Job Title: Senior Universal Banker
Reports to: Business Banker FLSA Status: Non-Exempt Salary Grade:
NE20 ($24.00 - $33.00 per hour) Supervisory Responsibility: Yes
SUMMARY: The Senior Universal Banker is responsible for the
administration and efficient daily operation of a full service
branch office, including operations, lending, product sales,
customer service, and security and safety in accordance with the
Bank's objectives. Develops new deposit and loan business; provides
a superior level of customer relations and promotes the sales and
service culture through coaching, guidance and staff motivation;
achieves branch sales goals through new business sales, referrals
and retention of account relationships. Provides leadership,
training and supervision; delegates day to day operations to the
associate banker or other branch personnel. Responsible for
attaining established Bank and branch goals through active
participation in sales management programs. ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following. Other duties may be
assigned by supervisor and/or Trustco Bank's Board of Directors.
Responsible for all in branch customer service requests.
Responsible for opening a till in the absence of the Associate
Banker. Will be assigned referral, account, and retention goals.
Builds and promotes branch identity, drives sales and promotes
overall ownership and accountability for improving customer service
and branch success. Implements and administers new products or
programs including sales promotion and incentive programs, and
encourages staff member participation to stimulate new growth.
Originates installment loans. Supervises Universal Banker and
Associate Bankers. Makes recommendations on the following issues
which are given particular weight; assigning jobs, promotions,
performance appraisals, counseling, disciplines, and terminations.
Provides training in bank policies and procedures; conducts regular
staff meetings. Maintains security measures to protect against
criminal and fraudulent activity, unnecessary risk, and exposure.
Maintains communications between the branch and management through
regular reporting and attending staff meetings. Knows all features
and benefits of the bank's products, services, and current
promotions. Provides quality customer service through personal
contact with customers and prospects in adherence with company
policy. Handles customer issues in person or over the phone with
their bank product or service by assisting in researching and
solving the issue. Reviews and approves requests such as large
check cashing requests, authorizing bank checks or general ledger
tickets, and the approval of various reports, paperwork and cash
counts. Works to meet existing branch performance standards in
areas such as operating control loss, associate banker's level of
experience, bank secrecy, and compliance with established policies
and procedures. Continues to building proficiency of banking
principles and sales techniques by attending internal training,
external training, and completion of continuing education courses.
REQUIRED EDUCATION/EXPERIENCE: High School Diploma or equivalent
education or experience. Supervisory experience. Customer service
experience. Cash handling experience. Effective verbal
communication skills. Well organized with the ability to manage
multiple tasks. Ability to work well in small groups. PREFERRED
EDUCATION/EXPERIENCE: Bachelor's degree. Previous banking
experience. POSITION TYPE/EXPECTED HOURS: This is a full time
position. Work hours are scheduled around the following branch
hours : Monday 9:00am - 5:00pm Tuesday 9:00am - 3:00pm Wednesday
9:00am - 5:00pm Thursday 9:00am - 6:00pm Friday 9:00am - 6:00pm
Saturday 9:00am - 1:00pm Sunday Closed Employees will be scheduled
to arrive half an hour prior to the opening of the branch and work
fifteen to thirty minutes following the closing of the branch.
Evening and weekend work may be required as job duties demand.
Hours may vary by branch. TRAVEL: Occasionally upon request.
LANGUAGE SKILLS: Must be able to speak, read, write, and understand
the primary language(s) used in the workplace; bilingual skills a
plus. Ability to read, analyze, and interpret general business
information, including but not limited to company policies and
procedures. Ability to effectively present information and respond
to questions from groups of managers and customers. PHYSICAL
DEMANDS: The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Ability to lift 10 to 20 lbs. Must be able to
stand for long periods of time. Must have dexterity to handle
money. Must use hands to operate office machines. Ability to
communicate both in person and/or by telephone. WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. For the most part, ambient room temperatures,
lighting and traditional equipment as found in a typical office /
retail environment. OTHER DUTIES: Please note this job description
is not designed to cover or contain a comprehensive listing of all
activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may
change at any time with or without notice. AFFIRMATIVE ACTION
PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Trustco Bank is an
equal opportunity/affirmative action employer. It is the policy of
Trustco Bank to take affirmative action in affording equal
employment opportunities to all qualified persons without regard to
race, color, religion, sex, national origin, age, marital status,
genetic information, disability or protected veteran status. This
includes, but is not limited to, the following: Hiring, placement,
upgrading, transfer, demotion or promotion Recruitment, advertising
or solicitation for employment Treatment during employment Rates of
pay or other forms of compensation Selection for training,
including apprenticeship Layoff or termination It is the policy of
Trustco Bank to cooperate to the fullest extent with the applicable
regulations of the Civil Rights Act and any legislation on Equal
Employment Opportunity.
Keywords: Trustco Bank, Troy , Senior Universal Banker- Brunswick Branch- Troy, NY, Other , Troy, New York
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