Universal Banker - Rensselaer County
Company: Trustco Bank
Location: Troy
Posted on: May 5, 2022
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Job Description:
EEO Statement: We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. Job Title: Universal Banker
Reports to: Senior Universal Banker FLSA Status: Non-Exempt Salary
Grade: NE13 Supervisory Responsibility: Yes SUMMARY: The Universal
Banker supports the Senior Universal Banker by overseeing the
efficient operation of the branch to ensure all operational
functions are completely and properly performed by the staff while
conveying a feeling of trust, service, security and satisfaction to
customers and staff. The duties of the Assistant Branch Manager are
contingent on the scope of the services that are offered at the
facility. The Universal Banker must have a familiarity with IRA
services and personal banking products and services. ESSENTIAL
DUTIES AND RESPONSIBILITIES include the following. Other duties may
be assigned by supervisor and/or Trustco Bank---s Board of
Directors. Responsible for all in branch customer service requests.
Responsible for opening a till in the absences of the Associate
Banker. Will float between assigned branches to assist with
scheduling needs. Manages the branch and supervises the Associate
Bankers in the absence of Senior Universal Banker. Builds and
promotes branch identity, drives sales and promotes overall
ownership and accountability for improving customer service and
branch success. Provides above standard customer service through
personal contact with customers and prospects in adherence with
company policy. Handles customer issues in person or over the phone
and will follow up with a resolution to the issue. Reviews and
approves requests such as large check cashing requests, authorizing
bank checks or general ledger tickets, and the approval of various
reports, paperwork and cash counts. Works to meet existing branch
performance standards in areas such as operating control loss,
Teller's level of experience, bank secrecy, and compliance with
established policies and procedures. Continues to build proficiency
of banking principles and sales techniques by attending internal
training, external training, and completion of continuing education
courses. REQUIRED EDUCATION/EXPERIENCE: High School Diploma or
equivalent education or experience. Supervisory experience.
Customer service experience. Cash handling experience. Effective
verbal communication skills. Well organized with the ability to
manage multiple tasks. Ability to work well in small groups.
PREFERRED EDUCATION/EXPERIENCE: Bachelor---s degree. POSITION
TYPE/EXPECTED HOURS: This is a full time position. Work hours are
scheduled around the following branch hours: Monday 9:00am ---
5:00pm Tuesday 9:00am --- 3:00pm Wednesday 9:00am --- 5:00pm
Thursday 9:00am --- 6:00pm Friday 9:00am --- 6:00pm Saturday 9:00am
--- 1:00pm Sunday Closed Employees will be scheduled to arrive half
an hour prior to the opening of the branch and work fifteen to
thirty minutes following the closing of the branch. Hours may vary
by branch. TRAVEL: Travel using personal vehicle, occasional
overnight travel. Valid driver---s license required. LANGUAGE
SKILLS: Must be able to speak, read, write, and understand the
primary language(s) used in the workplace; bilingual skills a plus.
Ability to read, analyze, and interpret general business
information, including but not limited to company policies and
procedures. Ability to effectively present information and respond
to questions from groups of managers and customers. PHYSICAL
DEMANDS: The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Ability to lift 10 to 20 lbs. Must be able to
stand for long periods of time. Must have dexterity to handle
money. Must use hands to operate office machines. Ability to
communicate both in person and/or by telephone. WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. For the most part, ambient room temperatures,
lighting and traditional equipment as found in a typical office /
retail environment. OTHER DUTIES: Please note this job description
is not designed to cover or contain a comprehensive listing of all
activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may
change at any time with or without notice. AFFIRMATIVE ACTION
PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Trustco Bank is an
equal opportunity/affirmative action employer. It is the policy of
Trustco Bank to take affirmative action in affording equal
employment opportunities to all qualified persons without regard to
race, color, religion, sex, national origin, age, marital status,
genetic information, disability or protected veteran status. This
includes, but is not limited to, the following: Hiring, placement,
upgrading, transfer, demotion or promotion Recruitment, advertising
or solicitation for employment Treatment during employment Rates of
pay or other forms of compensation Selection for training,
including apprenticeship Layoff or termination It is the policy of
Trustco Bank to cooperate to the fullest extent with the applicable
regulations of the Civil Rights Act and any legislation on Equal
Employment Opportunity.
Keywords: Trustco Bank, Troy , Universal Banker - Rensselaer County, Other , Troy, New York
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