Sr. Mgr. Field Operations
Posted on: January 15, 2022
Comcast Business offers technology solutions ranging from
Ethernet, internet, and WiFi connectivity to voice, television, and
managed Enterprise solutions to power businesses of all sizes to
perform better. From small businesses to mid-market and large
Enterprise organizations, Comcast Business serves business
customers across the country. Powered by an advanced, Gig-speed
network and backed by 24/7 technical support, Comcast Business is
one of the largest contributors to the growth of Comcast Cable. The
organization is the nation's largest cable provider to small and
mid-size businesses and has emerged as a force in the Enterprise
market, recognized by leading industry associations as one of the
fastest growing provider of Ethernet services."
Job Summary The Senior Manager, Field Operations will manage
internal teams and contractors to complete cabling, Wi-Fi network
installations, and surveys efficiently and effectively while
staying in budget and on-time with a focus on quality. They are
responsible for the planning and execution of all implementation
and support activities assigned to the department. Develops
financial and operational objectives including responsibility in
developing the departmental budget. Ensures operational plans are
aligned with business objectives. Contributes to functional
strategy development. Develops policies and procedures to drive
continuous improvement within the department.
- Achieves operational objectives by contributing information and
recommendations to strategic plans and reviews. Prepares and
completes action plans, monitoring the status and overseeing the
team who is executing on the plan. Implement production,
productivity, quality, and customer-service standards. Resolves
problems, complete audits, identify trends, determines system
improvements, and implements change.
- Oversees coordination team scheduling activities and
collaborates with various functional departments' leads to ensure
delivery of implementations meet client objectives and client
satisfaction is maintained.
- Meets financial objectives by forecasting requirements,
preparing budgets, scheduling expenditures, analyzing variances,
and initiating corrective actions.
- Lead Wi-Fi network and cabling installations on customer
- Survey properties for potential network and cable
- Represent Deep Blue, onsite including leading contractors,
communicating with clients and providing critical information to
all stakeholders to ensure a successful survey, cabling and/or
- Provide guidance to all field resources with a focus on
improving technical, professional and organizational skills.
- Work with team to create cabling, survey and installation
schedules that meet demands of clients and work towards overall
goals of Deep Blue.
- Determine appropriate resources needed for cabling, surveys and
network installations. Evaluate available resources and schedule
best resource for each role.
- Oversees and develops policies to increase productivity,
teamwork and quality. Provides leadership on business processes and
promote a culture of efficiency and continuous improvement.
- Manages team by recruiting, selecting, orienting, training,
assigning, scheduling, coaching, counseling, and disciplining
employees. Communicates job expectations.
- Plans, monitors, appraises and reviews job contributions.
Enforces policies and procedures. Determines procedures, resolve
operational issues, and ensures personnel receives required
information and documentation to perform their tasks
- Proactively analyzes processes and training needs to identify
opportunities for service delivery improvements and increased
- Develops, motivates, and coaches team to ensure they achieve
- Review team KPIs (Key Performance Indicators) with team on a
regular basis. Coaches and develops remediation plans as needed to
ensure team members meet KPI objectives. Review team member
performance. Recognizes, rewards, and retains exceptional
leadership talent within the team.
- Ensures project implementation plan is built and formally
delivered to client in presentation format.
- Becomes involved in sales-related efforts to secure
contracts/proposals as needed, which could include onsite travel
for pre-sales process, ongoing customer health-check meetings, and
- Acts as an escalation point for clients and internal team.
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Regular, consistent, and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) as necessary.
- Up to 25% travel to customer/corporate sites required.
- This position can work remotely while not at customer
- Other duties and responsibilities as assigned.Employees at all
levels are expected to:
Understand our Operating Principles; make them the guidelines for
how you do your job.
Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
Know your stuff - be enthusiastic learners, users and advocates of
our game-changing technology, products and services, especially our
digital tools and experiences.
Win as a team - make big things happen by working together and
being open to new ideas.
Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our
This information has been designed to indicate the general nature
and level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Troy , Sr. Mgr. Field Operations, Other , Troy, New York
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