IT Help Desk Supervisor

Company: Hoffman Car Wash Inc.
Location: Troy
Posted on: October 10, 2021

Job Description:

IT Help Desk Supervisor

The IT Help Desk Supervisor ensures the delivery of quality technical support for internal customers of Hoffman Development as well as oversees the work of a small IT Help Desk team consisting of 4 technicians.

Duties and responsibilities;

• Provides support for all information technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality, and communicating policy.
• Provide outstanding customer service to internal staff and locations.
• Oversee the IT ticket system and IT Support team with the assignment, prioritization, escalation, documentation, and resolution of all support tickets and related requests.
• Create, maintain, and update documentation, policies, and procedures.
• Monitor and report on IT help desk tasks and productivity.
• Assist with testing, scheduling and deploying updates
• Responsible for monitoring and tracking assets in asset management system.
• Communicate and collaborate with other areas of IT to find solutions to unique problems.
• Responsible for hiring, training, supervising, evaluating, disciplining, and terminating employees
• Additional duties as assigned

Qualifications;

• Associate Degree or higher in Information Technology or related field
• 3-5 years’ experience in the technology field or directly related
• 1-3 years’ experience in supervisory/management role
• Experience with troubleshooting PC’s & Hardware
• Demonstrated experience leading teams or providing technical oversight to a team or group
• Solid working knowledge of current security protocols
• Ability to communicate technical concepts to technical and non-technical audiences
• Solid writing skills
• Analytical and problem solving skills
• Excellent organization and interpersonal skills

Benefits of joining this team!

• $60,000 - $70,000 Salary 
• Health, Dental and Vision after 60 days
• Life, Short Term and Long Term Disability insurance
• Paid Vacation
• 401K Plan with 5% company match
• Discounted Detailing and Automotive Services
• Free weekly car washes

Company Overview:

Hoffman Development is a local family-owned company that operates the Hoffman Car Wash, Hoffman Jiffy Lube, Byrider and innovateIT brands. Founded in 1965, Hoffman Development has been a leading provider of automotive service and repairs in the Capital Region.

Hoffman Development Corporation is an equal opportunity employer. It provides employment opportunities to all employees and applicants without regard to race, color, religion, sex(including gender identity, pregnancy, sexual orientation) national/ethnic origin, age, marital status, familial status, disability, military status, predisposing genetic characteristics, being a victim of domestic violence, or any other status protected under state, federal or local law. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

Keywords: Hoffman Car Wash Inc., Troy , IT Help Desk Supervisor, Other , Troy, New York