IT Help Desk Supervisor
Company: Hoffman Car Wash Inc.
Posted on: October 10, 2021
IT Help Desk
The IT Help Desk Supervisor ensures the delivery of quality
technical support for internal customers of Hoffman Development as
well as oversees the work of a small IT Help Desk team consisting
of 4 technicians.
Duties and responsibilities;
- Provides support for all information technology products and
services. Support may include answering questions, troubleshooting
problems, teaching or instructing users regarding software or
hardware functionality, and communicating policy.
- Provide outstanding customer service to internal staff and
- Oversee the IT ticket system and IT Support team with the
assignment, prioritization, escalation, documentation, and
resolution of all support tickets and related requests.
- Create, maintain, and update documentation, policies, and
- Monitor and report on IT help desk tasks and productivity.
- Assist with testing, scheduling and deploying updates
- Responsible for monitoring and tracking assets in asset
- Communicate and collaborate with other areas of IT to find
solutions to unique problems.
- Responsible for hiring, training, supervising, evaluating,
disciplining, and terminating employees
- Additional duties as assigned
- Associate Degree or higher in Information Technology or related
- 3-5 years’ experience in the technology field or directly
- 1-3 years’ experience in supervisory/management role
- Experience with troubleshooting PC’s & Hardware
- Demonstrated experience leading teams or providing technical
oversight to a team or group
- Solid working knowledge of current security protocols
- Ability to communicate technical concepts to technical and
- Solid writing skills
- Analytical and problem solving skills
- Excellent organization and interpersonal skills
Benefits of joining this team!
- $60,000 - $70,000 Salary
- Health, Dental and Vision after 60 days
- Life, Short Term and Long Term Disability insurance
- Paid Vacation
- 401K Plan with 5% company match
- Discounted Detailing and Automotive Services
- Free weekly car washes
Hoffman Development is a local family-owned company that
operates the Hoffman Car Wash, Hoffman Jiffy Lube, Byrider and
innovateIT brands. Founded in 1965, Hoffman Development has been a
leading provider of automotive service and repairs in the Capital
Hoffman Development Corporation is
an equal opportunity employer. It provides employment opportunities
to all employees and applicants without regard to race, color,
religion, sex(including gender identity, pregnancy, sexual
orientation) national/ethnic origin, age, marital status, familial
status, disability, military status, predisposing genetic
characteristics, being a victim of domestic violence, or any other
status protected under state, federal or local law. Applicants must
be authorized to work for ANY employer in the US. We are unable to
sponsor or take over sponsorship of employment Visa at this
Keywords: Hoffman Car Wash Inc., Troy , IT Help Desk Supervisor, Other , Troy, New York
Didn't find what you're looking for? Search again!