Collision Service Advisor
Company: Caliber Collision
Location: Troy
Posted on: February 17, 2021
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Job Description:
Job Summary Provides World Class Customer Service Experience to
all Caliber customers on the phone, in person and throughout the
entire repair process.-- Serves as the primary point of contact for
the customer throughout the repair process from the point of
drop-off through the delivery of the completed vehicle.--
Responsible for coordinating communications with all other
(internal & external) stakeholders for the repair Essential Job
Duties Estimate all drive-in appointments as well as "walk in"
customers and complete repair plansComplete process review with
customerRepair Orders: All files are opened with BAR (CA) and DRP
compliance, including obtaining proper authorizationsCheck in
vehicle upon drop of with customerPrepare and complete proper
paperwork for final customer packet prior to vehicle delivery (DRP,
final invoice)Post repair plan documentation (Autowatch)Provide
post repair plan communication including all vehicle status
updatesTotal loss administrationPerform other related duties as
assigned for the purpose of ensuring a world class customer service
experienceFinal QC, including test driveDeliver vehicle to customer
upon completionComply with all Caliber safety rules, guidelines and
standardsPerform other related duties as assigned including, but
not limited to washing cars, cleaning the shop, assisting other
teammates, etc. Skill/Requirements Must be at least 18 years of
ageMust have a valid driver's license and be eligible for coverage
under company insurance policyAbility to effectively communicate
with others - verbal and writtenWorking estimating knowledge,
including systemsStrong sales orientationOrganization and
multi-tasking skills, good time management and the ability to adapt
easily to fast-paced environmentPersonable, friendly demeanor with
"World Class" customer service approachWell groomed, professional
appearance Physical Requirements / Working Conditions Position is
based in a normal shop environment. Daily activity may consist of:
physical activity such as reaching below and above shoulder level,
kneeling, bending, squatting and stooping to inspect repairs,
lifting and carrying objects over 50 pounds as well as sitting and
standing for extended periods of time during the estimating and
disassembly process. The working environment consists of; exposure
to fumes, chemicals and dust, along with high levels of noise and
subjectivity to weather conditions both inside and outside. In
addition, a regular exposure to work near mechanical parts. Caliber
emphasizes a mandatory requirement to wear protective equipment
when necessary. Visual acuity to determine the accuracy and
thoroughness of the work assigned is a must. #PIQ1
PandoLogic.Category: Automotive, Keywords: Automotive Estimator
Keywords: Caliber Collision, Troy , Collision Service Advisor, Other , Troy, New York
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