Customer Care Representatives

Company: Kelly
Location: Troy
Posted on: February 14, 2021

Job Description:

Kelly® is currently several Customer Care Representatives for one of our top clients in Albany, NY. Work from Home to Start then later at the job site.

Pay Rate: $16.00/hour
Schedule: Flexible to work any 8 hour shift between 8:00 AM - 6:00 PM
Duration: 3-6 month (possible extension)


DUTIES
* Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

* Analyzes problems and provides information/solutions.

* Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.


* Thoroughly documents inquiry outcomes for accurate tracking and analysis.

* Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.


* Researches and analyzes data to address operational challenges and customer service issues.

* Provides external and internal customers with requested information.

* Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

EDUCATION/EXPERIENCE
* High School Diploma/GED
* Minimum 9 month – 2 years of call center customer service related experience.
* Knowledge of healthcare insurance industry
* Understanding of call center environment and importance of service standards.
* Proficient in Microsoft products including Excel.


Why Kelly®?
At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
CB#2020Why Kelly®?

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, Troy , Customer Care Representatives, Other , Troy, New York