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Systems Support Analyst

Company: Onward Search
Location: Troy
Posted on: November 14, 2020

Job Description:

MES Support AnalystSummary:Level 1/2/3 Support for a Werum PASX Manufacturing Execution SystemSets work expectations with customers and delivers against them. Familiar with software deployment and development life cycles. Possess excellent customer consulting, written and communication skillsHas knowledge/education in the Life Sciences or similar type organization and Information technology disciplinesWorked in a GMP manufacturing environmentIs familiar with and may have worked on, manufacturing automation systemsIT savvy, experience with IT systems management and associated processes, networking experience a plusHas provided support for manufacturing and/or IT systemsUndergraduate degree, though extensive experience may substituteWriting skills are very important as they will be documenting complex aspects of the systemExperience with electronic batch recording systems would be a plus, experience with Werum PAS-X MES product would be outstandingThis role could be filled by either an engineer who is IT savvy, or an IT person with manufacturing environment experienceResponsibilities:Learn and understand the system processes and procedures of the Customer’s MES systemDocument system and use processes and procedures for Customer review and approvalPerform MES startup activitiesProvisioning usersEnd-user supportPerform routine tasks/troubleshooting for the MES applications including:User Management • Add/Disable users, change permissionsPrinter Management • Setting up printers (Zebra label printers mainly) in the MES Application and assigning them as needed to individual user terminalsTerminal Management • Configuring terminals within the MES Application so that they are utilizing the correct profiles for whatever process area they are being used in and have access to any relevant printersTroubleshooting • Assisting with typical/reoccurring errors that users might come across, such as terminal connectivity issues, incorrect user rights, etc.Perform and assist with planning and support activities associated with bringing new process areas on-board throughout the yearBasic Qualifications:Bachelors or associate degree in Science in Computer Science, Life Science or equivalent industry experience2+ years of relevant technical experience including (but not limited to); Windows technologies, manufacturing systems, networkingExperience with manufacturing environments and working in and with regulated (GMP) areas and systemExperience with scientific/manufacturing instrumentation/equipment is a benefitEmployer Details:Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.Onward Search is a drug-free workplace.

Keywords: Onward Search, Troy , Systems Support Analyst, Other , Troy, New York

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