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Technical Writer

Company: Software Guidance & Assistance
Location: Troy
Posted on: December 1, 2018

Job Description:

Technical Writer Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Writer for a contract assignment with one of our premier financial services clients in Troy, NY. Responsibilities: Analysis of processes used to resolve IT Operations service Requests and Incidents. Review multiple Standard Operating Procedures (SOPs), documents and web forms for Operations tasks Work with SMEs to gather details required to complete specified tasks Organize and facilitate meetings with Operations SMEs to validate SOPs Complete Process template summarizing the operational activities, highlighting any gaps or conflicts that need to be addressed Complete walk-throughs of final documentation with SMEs to validate accuracy of documented activities Required Skills: Technical writing skills; the ability to summarize complex concepts and processes clearly in documents Understanding of infrastructure technologies, Windows OR Unix/Linux Servers, Storage, Monitoring, Scheduling and ID Access Management Ability to elicit process fulfillment steps from Operations subject matter experts Ability to quickly absorb new technology, product concepts and terminology Experience in preparing Business Process models or Process Workflow diagrams in Visio for Infrastructure Services Experience creating RACI documents Preferred Skills: Understanding of IT Infrastructure audit controls a plus SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities.

Keywords: Software Guidance & Assistance, Troy , Technical Writer, IT / Software / Systems , Troy, New York

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