Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant)
Company: Target
Location: Rensselaer
Posted on: November 19, 2023
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Job Description:
Description: Starting Hourly Rate / Salario por Hora Inicial:
$15.75 USD per hour
ALL ABOUT TARGET
As a Fortune 50 company with more than 400,000 team members
worldwide, Target is an iconic brand and one of America's leading
retailers.
Working at Target means the opportunity to help all families
discover the joy of everyday life. Caring for our communities is
woven into who we are, and we invest in the places we collectively
live, work and play. We prioritize relationships, fuel and develop
talent by creating growth opportunities, and succeed as one Target
team. At our core, our purpose is ingrained in who we are, what we
value, and how we work. It's how we care, grow, and win
together.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest
service expectations by focusing on guest interaction and recovery.
Advocates of both physical and digital services and solutions who
are knowledgeable about capabilities and features that drive
adoption, usage and ultimately guest loyalty. Empowered to make
shopping effortless and seamless for guests at the checklanes,
guest services, gift registry, pick-up and drive up.
At Target, we believe in our team members having meaningful
experiences that help them build and develop skills for a career.
The role of a Guest Advocate can provide you with the:
Ability to communicate and interact with guests to build an
inclusive guest experience
Ability to blend problem solving and decision making to positively
impact the guest experience and resolve guest concerns
Ability to adapt to different guest interactions and situations
Experience promoting and selling various benefits, offerings and
services
As a Guest Advocate, no two days are ever the same, but a typical
day will most likely include the following responsibilities:
Demonstrate a service culture that prioritizes the guest service
experience by delivering the service standard
Create a welcoming experience by authentically greeting all
guests
Observe to quickly understand whether a guest needs assistance or
wants to interact. Follow body language and verbal clues to tailor
your approach
Engage with guests in a genuine way, which includes asking
questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available
in the total store, and specific to your area, to solve issues for
the guest and improve their experience
Thank the guest in a genuine way and let them know we're happy they
chose to shop at Target
Scan and bag all guest items efficiently, neatly and in compliance
with food safety standards and company best practices
Work efficiently to minimize guest wait time while maintaining
guest service and accuracy
Make the guest aware of current and upcoming brand launches, store
activities and events
Speak to the benefits of the Target RedCard with every guest and
assist them through the application process
Understand and show guests how to use Wallet and the other features
and offerings within the Target App
Be familiar with all fulfillment services, and know how to direct
the guest to enroll, activate and use them
Attempt every return and follow register prompts, be empowered to
make it right for the guest while following Targets policies and
procedures
Make it right for the guest by de-escalating any negative
situations and recover the guest shopping experience while
following Target's policies and procedures
Deliver easy and seamless service to all Order Pick Up, Drive Up,
and Registry guests
Maintain a clean, clutter free work area (including gathering
abandoned items, baskets, and hangers)
Stock supplies during store open hours while being available for
the guest
Demonstrate a culture of ethical conduct, safety and compliance
Work in a safe manner at all times to benefit yourself and others;
identify and correct hazards; comply with all safety policies and
best practices
Support guest services such order pick up (OPU) and Drive-up (DU)
and maintain a compliance culture while executing those duties,
such as compliance with federal, state, and local adult beverage
laws.
All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited---. We
work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET!
excites you---. That's why we love working at Target
You enjoy interacting with people all day and making things easy
for others---. Interacting with guests, solving concerns and making
the guests day better is core of what we do
You aren't looking for Monday thru Friday job where you are at a
computer all day--- We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
and rewarded
The good news is that we have some amazing training that will help
teach you everything you need to know to be a Guest Advocate. But,
there are a few skills you should have from the get-go:
Communicating effectively, including using positive language and
attentive to guests needs
Welcoming and helpful attitude toward guests and other team
members
Attention to detail while multi-tasking
Willing to educate guests and sell products and services
Learn and adapt to evolving technology needs
Work both independently and with a team
We are an awesome place to work and care about our teams, so we
want to make sure we are clear on a few more basics that we
expect:
Accurately handle cash register operations and cash
transactions
Ability to work outdoors in various climates
Scan, handle and move merchandise efficiently and safely, including
frequently lifting or moving merchandise up to 15 pounds and
occasionally lifting or moving merchandise up to 40 pounds
Flexible work schedule (e.g., nights, weekends and holidays) and
regular attendance necessary
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application
process upon your request as required to comply with applicable
laws. If you have a disability and require assistance in this
application process, please visit your nearest Target store or
Supply Chain Facility or reach out to Guest Services at
1-800-440-0680 for additional information.
Qualifications:
Keywords: Target, Troy , Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant), Hospitality & Tourism , Rensselaer, New York
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