Customer Service Representative -- Hybrid Position

Company: Pyramid Consulting
Location: Troy
Posted on: May 16, 2022

Job Description:

Job Description Title : Financial Services Representative Location: 385 Jordan Road Troy NY 12180 Duration: 6 months (possible extension) Working Hours : 8 hrs. per day -- 40 hrs. in a week Tentative Start Date : July 18th, 2022 Payrate: $16/hr. to $19/hr. on w2 Work from home - Possibly implementing hybrid model Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Imp HM Note: -- Associates degree required. Bachelors preferred. Flexibility to work a Hybrid model. Schedules needed: -Monday -Friday 11:30am to 8pm -Saturday Schedule. Monday -Friday 9:00am to 5:30pm with Thursdays off. -- Working Saturday's from 9am to 6pm -Monday-Friday 8:30am to 5pm Description: Summary: Job Responsibilities: -- Provide prompt efficient service for assigned product and/or service centre internal and external customers. Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers, and other Enterprise operating units. -- The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assign to the job to perform a somewhat different combination of duties. -- Receives and responds to incoming customer/agent/employer inquiries. -- Communicates with customers, field staff, service centres, internal/external sales support, and other industry companies through oral and written communication. -- Assists customers with financial transactions. -- Maintains current knowledge of contract and product provisions and administration of the Plan, and the processing systems related. -- Resolves routine errors requiring corrective processing. -- Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing and refers the situation to a supervisor. -- Processes monetary transactions according to policy provisions with assigned limits. -- Reviews, research, and interprets records and reports to accurately make decisions. -- Decision making skill necessary for customer contacts. -- Ability to identify and evaluate problems, analyse customer inquiries, and determines appropriate action. -- Performs other duties as requested. Working Conditions/Physical Requirements: -- Normal office environment with minimal physical requirements. -- Must be able to work overtime outside of regular office hours as needed and client holidays that the New York Stock Exchange is open Company Description We place top talent through our divisions: Technology, Staffing, Professionals, Talent Digitalization, and Pyramid Academy. Our flexible staffing options include contract, contract-to-hire, direct hire, and SOW/Statement of Work. We deliver top talent to our clients by combining the use of the latest technology with the subject-matter expertise that our seasoned team of recruiters brings to the process. With the integration of smart sourcing tools, machine learning, and AI/Artificial Intelligence into our screening process across the organization; we evaluate a large volume of candidates to find the most suitable talent.

Keywords: Pyramid Consulting, Troy , Customer Service Representative -- Hybrid Position, Hospitality & Tourism , Troy, New York