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Customer Service Representative

Company: NESCO Resource
Location: Troy
Posted on: January 18, 2020

Job Description:

Nesco Resource is seeking 2 Customer Service Representatives for our nonprofit client in Troy These are temporary positions starting on January 6th and expected to last through roughly April 15th. The temporary CSRs will provide support to community members seeking assistance during the upcoming tax season. Hours : 9 am 5:30 pm (30 min lunch) or 10:30 am 7 pm (30 min lunch) start/end times flexible, must be able to work full 8-hour shift for full coverage: M-F, 9 am 7 pm Responsibilities : Answer calls, gather information about the caller to make sure they're qualified, book the appointment and capture the data in the system. We xpect more than 40 calls/day. Provide empathetic and supportive service to all callers who are likely in great need of assistance and may also be experiencing additional life stress. Be a reliable team member and able to commit to the duration of the program. Requirements: High school diploma, general education degree or equivalent (required);Associate's Degree (preferred) Must commit for the duration of the program from Jan 6 - early/mid April Highly skilled at delivering customer and client satisfaction, prompt, reliable and courteous with the ability to perform job responsibilities in a professional manner at all times Strong computer skills (MS Outlook and Windows proficiency) and comfortable with learning new technology Strong interpersonal, listening and communication skills (written and verbal) must be able to verbally articulate clearly and professionally Caring/supportive attitude/ability to listen and de-escalate stressful situations Ability to multi-task, prioritize and manage time efficiently; strong follow-up and follow-through skills Team player attitude, self-motivated, adaptable and flexible Must be able to learn quickly with strong problem solving skills and a sense of responsibility to the needs of callers Ability to use telephone for up to 8 hours unassisted Ability to comply with all company legal policies and procedures Must have dependable transportation to/from work location, punctuality and reliable attendance is required Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: NESCO Resource, Troy , Customer Service Representative, Hospitality & Tourism , Troy, New York

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