Change Management Engineer
Company: FirstLight Construction LLC
Location: Troy
Posted on: June 22, 2022
Job Description:
Job DescriptionSummary:The Change Management Engineer is a
technical resource in the change management workgroup. The Change
Management Engineer is responsible for planning and implementing
network changes including grooms, and software updates, reviewing
change requests, and assisting in customer communication. This
position is also responsible for escalations out of repair and
working with vendors to determine the root cause of network
events.Roles and Responsibilities:
- Responsible for managing escalations from internal workgroups
to resolution.
- Work with Vendors to conduct a root cause analysis and
collaborate with engineering to determine if network changes should
be implemented to prevent future occurrences.
- Analyze, diagnose, and correct network hardware and/or software
problems associated with the delivery of data transport to minimize
network downtime.
- Mentor repair technicians to reduce escalations and MTTR.
- Responsible for researching, designing, planning, and
implementing network grooms including the creation of MOPs,
conducting a change impact analysis, submission of change requests
for approval, and facilitating resources.
- Assist Core Engineering with the implementation of network
changes.
- Create system support documentation including instructional
procedures, test plans, and problem documentation.
- Plan and deploy new software versions to network
equipment.
- Additional duties as assignedQualifications, Knowledge, and
Skills:
- Excellent written and verbal communication skills are
required.
- Must be detail oriented and highly organized.
- Experience with Ciena, Cisco, Cyan, Telco Systems, Adtran,
Calix, Juniper and Adva.
- Experience with Network Edge, Transport and Access technologies
such as DSL, GPON, SONET, and ROADM.
- In depth knowledge of MEF and CE2.0 Ethernet products and
standards, including y.1731 statistics collection, y.1564
testing.
- Advanced knowledge of Ethernet and IP required. Successful
candidate will have the skills necessary to troubleshoot layers 1-4
of the OSI Model.
- In depth knowledge of connection-oriented Ethernet standards
including MPLS-TP, G.8032, PBB-TE.
- In depth knowledge of industry protocols including IP, MPLS,
OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q.
- Solid optical troubleshooting skills using OTDR, OSA, BERT and
optical power meters.
- Experience with passive and active OADM & ROADM DWDM
systems.
- Strong detail-oriented project management skills.
- Ability to build and foster collaborative relationships.
- Capable of working and learning independently with minimal
supervision.
- Strong problem-solving skills, and the ability to make
decisions independently. Education and/or Experience:
- 6+ years of relevant telecommunications experience.
- BS or BA in Telecommunications, Computer Science, or equivalent
experience.About FirstLight: FirstLight, headquartered in Albany,
New York, provides fiber-optic data, Internet, data center, cloud
and voice services to enterprise and carrier customers throughout
the Northeast connecting more than 13,000 locations in service with
more than 125,000 locations serviceable by our more than
25,000-route mile network. FirstLight offers a robust suite of
advanced telecommunications products featuring a comprehensive
portfolio of high bandwidth connectivity solutions including
Ethernet, wavelength, and dark fiber services as well as dedicated
Internet access solutions, data center, cloud and voice services.
FirstLight's clientele includes national cellular providers and
wireline carriers and many leading enterprises, spanning high tech
manufacturing and research, hospitals and healthcare, banking and
financial, secondary education, colleges and universities, and
local and state governments.FirstLight Fiber is an equal
opportunity employer. In accordance with state and federal laws,
FirstLight's equal opportunity policy is that all applicants and
employees are treated equally by the company with respect to
employment opportunities, regardless of race, color, religion, sex,
sexual orientation, disability, or veteran status or veteran
disability.
Keywords: FirstLight Construction LLC, Troy , Change Management Engineer, Executive , Troy, New York
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