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Center Manager - Albany

Company: Hairclub
Location: Troy
Posted on: February 24, 2021

Job Description:

SCOPE AND ESSENTIAL RESPONSIBLITIES:

  • Achieve volume, revenue, and profitability goals
  • Appropriately staff and manage center talent and hold entire team accountable
  • Implement and execute of all company strategies, programs, and communications
  • Assure experiential needs of potential and actual clients are exceeded by appropriate team member(s)
  • Advance the Center's operations by initiating, coordinating, following, and enforcing program, operational, and personnel policies and procedures
  • Generate local marketing, lead generation, and staff pipeline
  • Perform other reasonable duties as assigned

    MANAGEMENT AND COLLABORATION:

  • Manage the Center Team by holding employees responsible for their job duties and accountable to meet or exceed expectations while following HairClub policies and procedures
  • Collaborate with Field Leadership and Corporate Departments to maximize profitability, meet or exceed goals, and motivate team

    KEY MEASURES OF SUCCESS:

  • Increase Center's Client Retention and Growth
  • Meet or Exceed Total Center Revenue
  • Meet or Exceed Center's Profitability Goals
  • Meet or Exceed Improve Net Promoter Score (-NPS-)
  • Maintain Highly Engaged Workforce

    QUALIFICATIONS:

    • At least five (5) years of relevant management experience
    • Relevant sales and long-term client relationship experience
    • Experience with profit and loss statements (-P&L-)

      KEY COMPETENCIES:

      • Hyper-focused on exceptional client experience
      • Communicate effectively with all persons in the Company
      • Build professional relationships
      • Utilize superior organizational and time management skills


        HairClub is an Equal Opportunity Employer
        Education

        High School

Keywords: Hairclub, Troy , Center Manager - Albany, Executive , Troy, New York

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