Center Manager - Albany

Company: Hairclub
Location: Troy
Posted on: February 24, 2021

Job Description:

SCOPE AND ESSENTIAL RESPONSIBLITIES:

• Achieve volume, revenue, and profitability goals
  
• Appropriately staff and manage center talent and hold entire team accountable
  
• Implement and execute of all company strategies, programs, and communications
  
• Assure experiential needs of potential and actual clients are exceeded by appropriate team member(s)
  
• Advance the Center's operations by initiating, coordinating, following, and enforcing program, operational, and personnel policies and procedures
  
• Generate local marketing, lead generation, and staff pipeline
  
• Perform other reasonable duties as assigned
  
  MANAGEMENT AND COLLABORATION:
  

• 
  
• Manage the Center Team by holding employees responsible for their job duties and accountable to meet or exceed expectations while following HairClub policies and procedures
  
• Collaborate with Field Leadership and Corporate Departments to maximize profitability, meet or exceed goals, and motivate team
  
  KEY MEASURES OF SUCCESS:
  
  
• Increase Center's Client Retention and Growth
  
• Meet or Exceed Total Center Revenue
  
• Meet or Exceed Center's Profitability Goals
  
• Meet or Exceed Improve Net Promoter Score (-NPS-)
  
• Maintain Highly Engaged Workforce
  
  QUALIFICATIONS:
  
  • 
    
  • At least five (5) years of relevant management experience
    
  • Relevant sales and long-term client relationship experience
    
  • Experience with profit and loss statements (-P&L-)
    
    KEY COMPETENCIES:
    
    • 
      
    • Hyper-focused on exceptional client experience
      
    • Communicate effectively with all persons in the Company
      
    • Build professional relationships
      
    • Utilize superior organizational and time management skills
      
      
      HairClub is an Equal Opportunity Employer
      Education
      
      High School

Keywords: Hairclub, Troy , Center Manager - Albany, Executive , Troy, New York