Senior Assistant Branch Manager - Troy
Company: Trustco Bank
Location: Troy
Posted on: January 8, 2021
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Job Description:
EEO Statement: We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law.Job Title: Senior Assistant Branch
ManagerReports to: Branch ManagerFLSA Status: Non-exemptSalary
Grade: NE15Supervisory Responsibility: YesSUMMARY:The Senior
Assistant Branch Manager supports the Branch Manager at assigned
location by overseeing the efficient operation of the branch to
ensure all operational functions are completely and properly
performed by the staff while conveying a feeling of trust, service,
security and satisfaction to customers and staff. The duties of the
Senior Assistant Branch Manager are contingent on the scope of the
services that are offered at the facility. The Senior Assistant
Branch Manager must have a familiarity with residential mortgages,
IRA services and personal banking products and services.ESSENTIAL
DUTIES AND RESPONSIBILITIES include the following. Other duties may
be assigned by supervisor and/or Trustco Banks Board of
Directors.Manages branch in the absence of branch manager.Assists
the manager in supervising head teller and teller staffBuild and
promote branch identity, drive sales and promote overall ownership
and accountability for improving customer service and branch
success.Provides quality customer service through personal contact
with customers and prospects in adherence with company
policy.Handles customer issues in person or over the phone with
their bank product or service by assisting in researching and
solving the issue.Reviews and approves requests to include approval
to cash large checks, authorizing bank checks or general ledger
tickets, and the approval of various reports, paperwork and cash
counts.Works to meet existing branch performance standards in areas
such as operating control loss, tellers level of experience, bank
secrecy, and compliance with established policies and
procedures.Continues to building proficiency of banking principles
and sales techniques by attending internal training, external
training, and completion of continuing education courses.REQUIRED
EDUCATION/EXPERIENCE:High School Diploma or equivalent education or
experience.Supervisory experience.Customer service experience.Cash
handling experience.Effective verbal communication skills.Well
organized with the ability to manage multiple tasks.Ability to work
well in small groups.PREFERRED EDUCATION/EXPERIENCE:Bachelors
degreePrevious banking experience.POSITION TYPE/EXPECTED HOURS:This
is a full time position. Work hours are scheduled around the
following branch hours:Monday 9:00am 5:00pmTuesday 9:00am
3:00pmWednesday 9:00am 5:00pmThursday 9:00am 6:00pmFriday 9:00am
6:00pmSaturday 9:00am 1:00pmSunday ClosedEmployees will be
scheduled to arrive half an hour prior to the opening of the branch
and work fifteen to thirty minutes following the closing of the
branch.TRAVEL:Travel using personal vehicle, occasional overnight
travel. Valid drivers license required.LANGUAGE SKILLS:Must be able
to speak, read, write, and understand the primary language(s) used
in the workplace; bilingual skills a plus. Ability to read,
analyze, and interpret general business information, including but
not limited to company policies and procedures. Ability to
effectively present information and respond to questions from
groups of managers and customers.PHYSICAL DEMANDS:The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Ability to lift 10 to 20 lbs.Must be able to stand for
long periods of time.Must have dexterity to handle money.Must use
hands to operate office machines.Ability to communicate both in
person and/or by telephone.WORK ENVIRONMENT:The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.For the most part, ambient room temperatures, lighting
and traditional equipment as found in a typical office / retail
environment.OTHER DUTIES:Please note this job description is not
designed to cover or contain a comprehensive listing of all
activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may
change at any time with or without notice.AFFIRMATIVE ACTION
PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:Trustco Bank is an
equal opportunity/affirmative action employer. It is the policy of
Trustco Bank to take affirmative action in affording equal
employment opportunities to all qualified persons without regard to
race, color, religion, sex, national origin, age, marital status,
genetic information, disability or protected veteran status.This
includes, but is not limited to, the following: Hiring, placement,
upgrading, transfer, demotion or promotion Recruitment, advertising
or solicitation for employment Treatment during employment Rates of
pay or other forms of compensation Selection for training,
including apprenticeship Layoff or terminationIt is the policy of
Trustco Bank to cooperate to the fullest extent with the applicable
regulations of the Civil Rights Act and any legislation on Equal
Employment Opportunity.by Jobble
Keywords: Trustco Bank, Troy , Senior Assistant Branch Manager - Troy, Executive , Troy, New York
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