Client Aid

Company: Rescue Mission Of Utica Ny
Location: Utica
Posted on: April 2, 2026

Job Description:

JOB SUMMARY Primary role is to serve and assist street homeless clients by completing the essential job functions and to maintain a safe and recovery focused program. ESSENTIAL JOB FUNCTIONS Assist clients with completing all paperwork, applications, recertification’s, obtaining identification paperwork, making phone calls, using computer, email etc. Transport /Drive clients in Rescue Mission Vehicle as directed by Program Coordinator Provide needed housekeeping/cleaning as assigned by Program Coordinator Serve and clean up after client meals/snacks Provide recreational programing for clients Maintain the safety and security of the facility Develop appropriate trust relationships with clients and maintain appropriate boundaries with the clients by upholding the regulations of the program and acting as a trusted source of support. Maintain effective communication with Coordinator and other staff members. Communicate crisis incidents, potential threats and other unusual incidents to Coordinators. Maintain documentation accurately and in a timely manner. Use/wear proper Personal Protective Equipment (PPE) at all times Assist in housekeeping duties daily. Abide by all Mission and program policies, procedures and guidelines. Attend and participate in regular meetings and trainings as requested. Maintain a professional and approachable attitude All other duties as requested by the program Coordinator MINIMUM JOB QUALIFICATIONS High School Diploma or GED Genuine desire to pursue a career in human services Experience working with special populations in the area of recovery, homelessness and mental illness preferred Working knowledge of Microsoft Word, Excel and Outlook Clean/valid NYS Driver’s License preferred Enthusiastic support of our Mission Statement CORE COMPETENCIES Team player Strong attention to detail Strong interpersonal communication skills Compassionate and caring demeanor Ability to remain calm under pressure Ability to set appropriate boundaries Promote, model and teach acceptable behaviors Status/Hours: Part Time, 11pm-7am Pay Rate: $16.00-16.25 hourly, DOE Benefits: We offer a comprehensive benefit package for eligible employees to include medical, dental, life insurance, 401(k), voluntary benefits, paid time off, holidays and paid training. The Rescue Mission of Utica is an equal opportunity employer encouraging individuals with disabilities and veterans to apply.

Keywords: Rescue Mission Of Utica Ny, Troy , Client Aid, Customer Service & Call Center , Utica, New York