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Support/Admin Technician

Company: Randstad
Location: Troy
Posted on: February 5, 2020

Job Description:

Support/Admin Technicianjob details:

  • location:Troy, NY
  • salary:$32 - $36 per hour
  • date posted:Monday, January 13, 2020
  • job type:Contract
  • industry:Professional, Scientific, and Technical Services
  • reference:728554job descriptionSupport/Admin Technicianjob summary:Job Summary : Supports documentation and processes for a 24/7 IT Operations Command Center and Data Center. Supports centralized and distributed IT environments and applications to ensure the availability, performance and throughput in accordance with OLAs, SLAs and other requirements. Provides interface and support for IT partner teams. Leads all support and update activities of process and documentation. Analyzes and designs highly complex solutions to issues in the environment.location: Troy, New Yorkjob type: Contractsalary: $32 - 36 per hourwork hours: 9am to 5pmeducation: Bachelorsresponsibilities:Functional Responsibilities: Proactively identifies areas for Command Center improvement. Independently pursues activities in line with experience and expertise. Proposes and implements solutions to improve Command Center processes and overall Data Center operation. Leads and oversees the review and maintenance of team documentation of infrastructure, processes and procedures. Takes a lead role in interfacing with IT partner and vendors, addressing process questions and issues while champion the relationship between our Team and our IT Partners. Coordinates support and layout of infrastructure, applications and processes. Lends experience and leadership to staff particularly in coordinating large problem solving efforts and other complex or volatile situations.Primary Responsibilities:
    • Provides advance technical guidance to staff members, leads on departmental projects.
    • Performs monitoring of enterprise-wide architecture to ensure optimal availability; Performs restoration of service of identified incidents.
    • Perform change related activities; Installs and maintains VMware, VSphere, and Microsoft Windows based server environments.
    • Monitors incident, problem, change, and service request queues, ensuring items are addressed in a timely and appropriate manner.
    • Independently pursues tasks as directed by management; Identifies areas in the Command Center for improvement.
    • Takes a role in training less experienced staff.qualifications:Required Experience:
      • 8+ years computer operations experience in a large data center environment involving multiple platforms/technologies or similar environment.
      • Experience with Windows, Linux, Cloud Computing, Vsphere/Vmware, and its related hardware components and Infrastructure.
      • IT management tools, Storage and backup components.Preferred Experience:
        • Bachelor's degree in Computer Science, Information Systems or related field, or equivalent work experience.
        • ADP or equivalent certification preferred, or must be obtained within 6 months of employment. US citizenship is a requirement for certification.
        • Good communication skills, ability to build effective partnerships with peer groups, vendor staff, etc.
        • Ability to focus on multiple tasks and projects, potentially in parallel with regular monitoring and restoration of service activities.
        • Familiarity with Mainframe and its disciplines.Travel: 5%skills: Required Experience:
          • 8+ years computer operations experience in a large data center environment involving multiple platforms/technologies or similar environment.
          • Experience with Windows, Linux, Cloud Computing, Vsphere/Vmware, and its related hardware components and Infrastructure.
          • IT management tools, Storage and backup components.Preferred Experience:
            • Bachelor's degree in Computer Science, Information Systems or related field, or equivalent work experience.
            • ADP or equivalent certification preferred, or must be obtained within 6 months of employment. US citizenship is a requirement for certification.
            • Good communication skills, ability to build effective partnerships with peer groups, vendor staff, etc.
            • Ability to focus on multiple tasks and projects, potentially in parallel with regular monitoring and restoration of service activities.
            • Familiarity with Mainframe and its disciplines.Travel: 5%Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Randstad, Troy , Support/Admin Technician, Administration, Clerical , Troy, New York

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