Account Coordinator
Company: Rescue Mission Of Utica Ny
Location: Utica
Posted on: April 1, 2026
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Job Description:
JOB SUMMARY The primary role of the Account Coordinator is to
assist clients who have been referred to RMU Rep Payee, with a
variety of aspects of their finances. ESSENTIAL JOB FUNCTIONS
Handle a heavy volume of telephone calls from Clients, Case
Managers, Outside Facilities and Social Security. Meet with clients
to discuss living situations and financial situations specific to
them. Educate the client on how the Rep Payee Program works. EX:
Landlord Statements a rules about renting, where to have their
monthly utility and other bills sent, how and when they will be
receiving PNA (Personal Needs Allowance), if they are a good
candidate for a debit card, etc. Establish and assist clients with
developing financially sound monthly budget. Prepare client’s bills
for payment from their individual account. Maintain accurate client
files. Maintain a professional relationship with all clients.
Network with other agencies for additional services for clients.
Prepare paperwork for referral agencies. Prepare social security
and/or other reports as assigned specific to client caseload. Meet
with supervisor/ and Rep Payee Team weekly to discuss client
issues/concerns/goals, provide status updates and upcoming client
developments. Report to supervisor immediately critical concerns
that demand administrative guidance. Abide by all Mission and
program policies, procedures and guidelines. Attend and participate
in meetings and trainings as requested by supervisor. Annual
mandatory trainings. Maintain a professional and approachable
attitude on the Mission campus. Sort checks and prepare for mailing
and any other administrative duties needed. All other duties as
requested by your supervisor. MINIMUM JOB QUALIFICATIONS High
School Diploma or GED Experience handling busy telephone traffic.
Experience with financial management, billing, or accounting.
Excellent computer skills. Working knowledge of Microsoft Word,
Excel, Outlook, Accufund or other accounting software. Good
written/verbal communication skills. Experience working with
homeless, mental illness or chemical dependence is a bonus.
Self-motivated and good time management skills are necessary.
Comfortable with the population we serve. Enthusiastic support of
our Mission Statement. CORE COMPETENCIES Demonstrates wisdom, good
decision making, analytical and problem solving skills. Meets
deadlines. Promotes harmonious working relationships. Demonstrates
effective verbal, written and listening communication skills and
not easily misunderstood. Ability to remain calm, patient and
professional in a fast-paced environment. Ability to resolve
conflict. Ability to work with little or no supervision. Must be a
motivated self-starter. Ability to multi-task, plan & prioritize
tasks and respond to situations as needed. Patience and compassion
for clients with multiple needs. Effective time management skills.
Able to reliably commit to a planned work schedule. Status/Hours:
Full time, Monday-Friday, 8am-4pm Pay Range: $17.00-18.50 per hour,
depending on experience Benefits: We offer a comprehensive benefit
package for eligible employees to include medical, dental, life
insurance, 401(k), voluntary benefits, paid time off, holidays and
paid training. The Rescue Mission of Utica is an equal opportunity
employer encouraging individuals with disabilities and veterans to
apply.
Keywords: Rescue Mission Of Utica Ny, Troy , Account Coordinator, Accounting, Auditing , Utica, New York
